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74-86 Kennedy Road, Mid-Levels, Hong Kong

Contact Us

Leasing Hotline:

Ms Grace Mak

9100 4454

grace.mak@hysan.com.hk

(852) 9100 4454

Ms Ida Ip

(852) 6680 6696

ida.ip@hysan.com.hk

(852) 6680 6696

Property Management Hotline

2572 3045

bgmo@bamboogrove.com.hk

(852) 5204 9939

Clubhouse

2833 5621

bgch@bamboogrove.com.hk

Or you can fill in the form below and we will contact you for assistance, thank you.

Mr Mrs Ms

First Name*

Surname*

Contact No.*

E-mail Address*

Enquiry:*

* mandatory field

Statement of Consent

By providing your personal data to us, you confirm that you have read, understood and accepted the Hysan Group Privacy Policy at www.hysan.com.hk/privacy-policy-statement/ (a copy of which has also been provided to you) and consent to the use of your personal data in the manner and for the purposes stated in the PICS.

Direct Marketing:

I agree to the use and transfer of my personal data by the Hysan Group for communicating news, promotions and marketing activities as described in the PICS.

My preferred mode of communications (you can select more than one):

All channels By telephone By email or digital media By SMS By post

Signature:

Name in full:

Date:

Last Version Date: Dec 2020

Personal Information Collection Statement (PICS)

Please read the following Personal Information Collection Statement (PICS) to understand how the Hysan Group handles your personal data and your rights under the Personal Data (Privacy) Ordinance (Cap. 486 of the Laws of Hong Kong) (the "Ordinance"). The Hysan Group comprises Hysan Development Company Limited and each of its subsidiaries including Hysan Leasing Company Limited, Hysan Marketing Services Limited, Hysan Property Management Limited, Hysan Corporate Services Limited, Bamboo Grove Recreational Services Limited, as well as their holding companies, branches, representative offices and affiliates (collectively the "Group", "Hysan", "we", "us" or "our").

1. Data collection
1.1 	The types of personal data ("Data") we collect from you may include: 
a)	your personal information, e.g. your salutation, name, gender, age range, marital status, month and date of birth, your geographical location, bank details, photograph, identification proof or numbers; 
b)	your contact information, e.g. telephone number, residential address, office address, mailing address, email address, and fax number; 
c)	your business and educational information, such as company name, business title and education background; 
d)	your membership numbers and relevant log-in information that you will use to access our products and services or in relation thereto; and
e)	other information as may be set out in the relevant form or collection channel.
1.2	We may also collect non-personally identifiable information about you, such as browsing preference of our websites or mobile applications, personal preferences and comments, and responses to promotional offers and surveys. 
1.3	In certain situations, we may ask you to provide the Data of other individuals to us, e.g. emergency contacts, information of your family members. By providing us with such Data, you represent to us that you have obtained those individuals' authorisation and/or consent to the use, disclosure and transfer of their Data. We shall not be responsible for any claim whatsoever from any party in the absence of such consent. 
1.4	In the relevant form or collection channel it may be indicated whether any Data is obligatory or voluntary. If you fail to supply Data that is marked as obligatory, we may not be able to engage with you for the intended purposes or provide the relevant products and services fully or at all.

2. Purposes for which the Data are Collected and Used 
2.1 	We may use the Data you provide for one or more of the following purposes (or any directly related purpose): 
a)	for processing any application you make for lease/tenancy related matters, resident cards or tenant referrals and for carrying out subsequent negotiations or communications in relation to your application; 
b)	for leasing, development, selling, buying, resident, management or other related services such as administering, managing and operating car parks, property management, tenancy-related programs and resident cards; 
c)	for the supply of any products and/or services which we or our Partners may offer to you or you may require from us or such other parties from time to time; "our Partners" include our retail merchants, office tenants, co-branding partners, and business partners (who may be engaged in businesses such as retail, banking, finance, credit/smart/stored value cards, insurance, charity/not-for-profit causes, entertainment, food & beverage, and other businesses as we may notify you);
d)	for use of the online services available at any of our websites, systems, mobile applications and/or through other telecommunication channels; 
e)	for use of the services. systems, facilities, functions or features provided by us or our Partners;
f)	for participation of the events, promotions, campaigns, or activities organised by us or our Partners;
g)	for market research and/or data analytics, including to better understand customer behaviour, for customer and tenant relationship management purposes, and to improve the business operations and marketing strategy of Hysan and our Partners; 
h)	subject to your consent, for sending you marketing and promotional updates on our and our Partners' activities, products and services from time to time and to customise and tailor such marketing communications for you; 
i)	for identification and verification purposes in connection with your tenancy, residency or any of the services or products that may be supplied to you, and creating and maintaining any accounts you may hold with us; 
j)	for reservations with or through us; 
k)	for administration and use of any membership clubs or loyalty or reward or tenant programmes; 
l)	for communicating with you by post, email, digital media, telephone, SMS or other means in respect of your lease/tenancy, residency or use of our products, services, mobile applications, systems and/or websites; 
m)	for daily operation and administration of our business and premises, including the provision of car park services and information; for enforcing our rights under contracts, including for collection or recovery of any debt owed by you to us; 
n)	for complying with legal or regulatory obligations applicable to any Group member; 
o)	for the use of any member of the Group in connection with any of the above purposes and/or any of the services such entities may be offering to you from time to time; 
p)	for handling your enquiries or requests, e.g. lost & found; and
q)	for any other purposes to which you may from time to time agree. 
2.2	We will not sell or rent the Data provided to us, or knowingly or intentionally use or share the Data in ways unrelated to the purposes aforementioned.

3. Disclosure and Transfer of Data 
3.1 	We may disclose and transfer the Data you provide or which are otherwise collected by us to the following parties (whether local or overseas) in connection with the purposes set out above (or any directly related purpose):
a)	any member of the Group (including different divisions within each Group entity);
b)	any of our agents, professional advisers (including lawyers and auditors), contractors, subcontractors or third party service providers who provide administrative, financial, data processing, data storage, telecommunications, computer, payment, system operation, property management, marketing and research, information technology, data analytics or other services in connection with the operation and maintenance of our business, or any persons under a duty of confidentiality to us; 
c)	our Partners; 
d)	our successors or assigns (whether actual or proposed) under an acquisition, sale or restructuring of the business and/or assets of any member of the Group, or any assignee of our rights; 
e)	any person to whom we are under an obligation to make disclosure under the requirements of law or a court order of any jurisdiction or to any government or law enforcement authorities or administrative organs as requested;
f)	any person to whom we believe in good faith that disclosure is otherwise necessary or advisable including to protect our rights or properties or in circumstances which we consider to be related to any of the purposes for which the Data are collected; and
g)	to any person when we have reason to believe that disclosing the Data to such person is necessary to identify, contact or bring or defend legal action against someone, e.g. anyone who may be causing interference with our rights or properties, whether intentionally or otherwise, or when anyone else could be harmed by such activities. 
3.2	The Data you provide to us may also be sourced from or transferred to other jurisdictions outside Hong Kong for the purposes mentioned above, and you explicitly consent to and accept all risks of such transfer. We will try to ensure, as far as possible and practicable, that Data sourced or transferred outside Hong Kong is protected to standards in line with the requirements of the Ordinance, subject to any other requirements and limitations of the particular jurisdiction.

4. Direct Marketing
4.1	We intend to use your Data (and transfer your Data to the parties set out in paragraphs 3.1(a)-(d) above) to send you marketing and promotional materials through the post, email, digital media (including through push notifications via our applications), telephone, SMS and other means, in relation to activities in Hong Kong or overseas such as: 
a)	Retail Events and Promotions: (i) promotions and events hosted, sponsored or organised by us or any member of the Group or  our Partners; (ii) any rewards or discounts, offers, membership, privileges, advantages or benefits offered by each member of the Group or our Partners; 
b)	Tenants / Residents Events and Promotions: promotions and events which we or any member of the Group host, sponsor, organise or participate in, e.g. clubhouse activities for residents, privileges and events for tenants.
c)	Properties for Sale or Leasing:  office, retail and/or residential properties offered for sale or leasing by us or any member of the Group and related services;
d)	Charity and Community: solicitations for donations or contributions for charitable, social enterprise or non-profit making purposes, or community / social corporate responsibility events or activities which we or any member of the Group host, sponsor, organise or participate in; and
e)	Others: other activities, events, businesses or promotions as may be carried out by the Group and notified to you (as set out in the relevant form or collection channel) from time to time.  
collectively the "Marketing Activities". 
We will only use your Data for the purposes of Marketing Activities if you have consented to such use.

4.2	You always have ultimate choice and control over the type of information you would like to receive from us. When you complete and return your membership application or other forms to us or use our online services, you can indicate your consent to us to use your Data for the purposes of the Marketing Activities. You can withdraw your consent for use by us of your Data for the Marketing Activities at any time by sending an email to our Data Privacy Officer at data.officer@hysan.com.hk or as indicated in the relevant materials.

5. Cookies and Other Tracking Mechanisms
5.1	We may automatically collect information about your computer or device, including where available your IP address, device ID, MAC address, operating system and browser type. This is statistical data which does not reveal your identity. Similarly, cookies may be left on the hard drive of your computer, mobile phone or other devices. 
5.2	Cookies are small text files that are stored on your browser and the hard drive of your computer, mobile or other handheld device. We use cookies and other tracking mechanisms mentioned above for system administration, to track information about your use of our websites, systems or mobile applications and to automatically improve and personalise your browsing and user experience. Please refer to our Privacy Policy for further information regarding how we use cookies: www.hysan.com.hk/privacy-policy-statement/.  By accessing our websites, systems or applications, you provide your consent to the use of cookies pursuant to our Privacy Policy. You may choose to accept or refuse cookies by adjusting the settings of your web browser or device. However, if you select to refuse cookies, you may not be able to fully access certain functions or information contained on our websites, systems or applications.
5.3	We use analytics tools to automatically measure how visitors interact with content on our websites, systems and applications. If you log-in to our websites, systems or applications via your social media accounts, we may collect information you have made available on the relevant social media sites and link your interaction with us to such information. Where you have consented to direct marketing, we may also engage social media sites or send you push notifications via the applications to show you advertisements that are customised (which may be automatic) based on analysis of any Data we may retain in relation to you, your interactions with us and/or aggregated and anonymous non-personally identifiable information we collect via analytics technologies.
5.4	We may feature embedded links, “share” buttons or widgets on our websites, systems or applications to enable you to connect to third party sites, including social media sites. These third party sites may set cookies which can identify you as an individual when you are logged in to their services. We do not control these cookies or how these sites collect and handle your Data. You should read the relevant third-party sites for their privacy policies before submitting any Data to these sites. We have no control over and are not responsible or liable for the contents of third party sites or third party posts on our websites, systems, applications or social media accounts.
5.5	We may use analytic technologies to collect non-personally identifiable information about you on an aggregated and anonymous basis, such as information captured by devices in real-time during your visit (e.g. visitor counts and information), and those which are collected via our WiFi services through your WiFi enabled device (even if it is not connected to our WiFi services) (e.g. IP address, MAC address, location data, visitor statistics and preferences, activity patterns and device information). If you do not wish us to collect the aforesaid information via our WiFi services, then you can turn off the WiFi function on your device.  We use this data for research and analytics purposes, including helping us to study activity patterns and visitor preferences in order to improve service experience.
5.6	We may use Push Notification function to provide automatic personalised services and content. If you have enabled this function, we may provide you with targeted advertisements, content, features, deals and offers through push notifications via the applications.

6. Data Security and Retention

6.1 	The Data you provide to us will be kept by us in the appropriate form only for as long as is necessary to fulfil the purposes (or a directly related purpose) mentioned above, after which it will be destroyed.  Only anonymised data, where it is not possible to ascertain your identity, is retained for analytical and statistical purposes thereafter. 
6.2	In order to ensure the correct use and to maintain the accuracy of the Data collected from you, as well as preventing unauthorised or accidental access, processing, erasure or other use of the Data, we have implemented various physical, electronic and management measures to safeguard and secure the Data we collect.

7. Our Commitment to Children's Privacy 
Protecting the privacy of children is our primary concern. If you are under the age of 18, you should obtain consent from your parent or guardian before providing us with your Data.

8. How to Access or Correct Your Data 
8.1	You are entitled to access or correct any Data related to you held by us. If you wish to obtain a copy of any of your Data or if you believe that the Data related to you which we collect and maintain is inaccurate, please contact our Data Privacy Officer at data.officer@hysan.com.hk or at the following address:

Data Privacy Officer	
50/F, Lee Garden One
33 Hysan Avenue
Causeway Bay
Hong Kong

8.2	In accordance with the terms of the Ordinance, we have the right to charge a reasonable fee for the processing of any data access request. 
8.3	You may also contact us at the above details for any other data privacy related matters.

9. Language 
This PICS is written in the English language and may be translated into other languages. In the event of any inconsistency between the English version and the translated version of this PICS, the English version shall prevail.

Last version date: December 2020

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Dedicate to
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